FAQ
How does Dibs keep my personal information private?

All sensitive information is handled with the utmost care and we are fully compliant with the Australian Privacy Principles.
The only users who can access your data are users to whom you directly grant access. You can withdraw another user's access to your information at any time.
See this link for our full Privacy Policy.

How does Dibs keep personal information secure?

All data in transit and at rest is secured with 256-bit encryption, the same standard used by banks.
The service is hosted exclusively on servers located in Australia by Amazon Web Services, which has ISO/IEC 27001:2022 certification.

How can I withdraw my consent for Dibs to handle my personal information?

You can delete your information at any time, by accessing your client record, clicking 'Edit Client Details' and then 'Delete this Client'.
Please note that all deletions are permanent.

I believe another person is using Dibs to collect my personal information without my consent. How can I fix this?

Contact us for assistance.
We will first need to verify your identity, and we will then put a hold on the client record until the matter can be resolved (meaning no-one can write, access or delete this information).
The user who created the client record on your behalf will be required to provide us with evidence that they had your express written consent to collect this information on your behalf.
If the user cannot provide this, their access to the service will be revoked.
You will be given the option to take over control of your information, or for all information to be deleted.

What is the protocol in the event of a notifiable data breach?

Dibs takes the security of your information very seriously. However you should be aware that no system is 100% secure and data breaches are always a possibility.
In the event of a Notifiable Data Breach Dibs will inform all affected users and the Office of the Australian Information Commissioner, in accordance with the Notifiable Data Breaches scheme.

How can I see what others users have access to my information?

Click on the 'User Access' tab.

I found a bug/I have a feature request.

Feedback and feature requests are very much welcome! Please contact us here.